Whether you are a small business owner with no time for calls or a large company that is busy, an answering service may help you take your customer service to the next level. In a time when people place premium on great customer support, the ability to engage with callers and provide them information quickly and in a friendly manner is key.
Answering services are a service that helps you and your team respond to phone calls and messages after hours, during holidays or when you have no employees available. They are staffed by remote agents who take and forward calls, schedule appointments, and gather important information from customers or clients. They are also an excellent option for telecommuters and solo professionals to give a more professional appearance and increase their business’s reach.
When choosing an answering service, look for one that specializes in your industry and is familiar with the types of questions or inquiries that typically come up. Choose a provider with low operator turnover and years of experience with the industry so they can provide knowledgeable support. Ask the company for a list of current and former clients in your industry so you can contact them to learn more about their experience.
The cost of an answering service varies. Be sure to consider all of the fees involved, including monthly costs for incoming calls, outgoing minutes and overage charges, per-call pricing, per-appointment fees and setup costs. It is also important to weigh price against the quality of service. The lowest price is often not the best value for your money.