Duke Energy customer service is a team of representatives dedicated to helping customers with their power, electricity and home services. They can be reached by calling the duke energy phone number or by using one of the other methods for getting in touch with them, such as social media. The company also offers a variety of self-service options for its customers, which can be accessed through their website or app.
The company serves over 7 million customers in six states, including North Carolina, South Carolina, Virginia, Indiana, Kentucky and Florida. It is a large electric power holding company, and its headquarters are in Charlotte, NC. Duke Energy has a long history of providing reliable, cost-effective and sustainable electricity to its customers.
Besides resolving billing and customer care issues, the company also provides information about the latest electricity rates and tariffs. Its customer service team can help you determine which plan is right for your business or household, and they will even offer a free quote for switching to a new provider.
In addition to assisting customers with their electricity and home services, Duke Energy also offers a range of other products and services such as solar panels, smart meters and natural gas. The company also operates an alternative energy division, which offers renewable power, battery storage, and distributed generation.
The company has a number of ways for its customers to contact them, including email, social media and the website. Customers can use these channels to report outages, request a delivery appointment or get other information about their account. In most cases, the company will respond to these requests within 24 hours.
Customer service is available Monday through Friday, from 7 a.m. to 7 p.m. for Duke Energy and Piedmont Natural Gas customers. In addition, the companies have suspended key credit processes including disconnections and late payment fees during the pandemic. They are monitoring restart activities and local orders to determine when normal billing and payment practices can resume.
Duke Energy Ohio is offering a new pilot program to assist low-income customers with the cost of natural gas. This program will provide a $4 monthly discount to the first 10,000 eligible households, which are those that are below 175% of the federal poverty guideline and are not currently enrolled in the company’s PIPP Program.
The customer service representatives at Duke Energy are very knowledgeable and professional. They are experienced in handling a wide range of issues, and they will work with you to resolve your problem as quickly as possible. In addition to their expertise, the employees at Duke Energy are very friendly and courteous. According to CareerBliss, the company is ranked as one of the best places to work for customer service representatives. Customer reviews have been mixed, however. Some people are very happy with the service they receive, while others complain about long wait times and a lack of follow up when they call to resolve their problems. duke energy customer service